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About UsAustin-based Elevate Entertainment Group creates boundary-pushing entertainment destinations that connect people through the power of shared experiences. As an Inc. 5,000 Fastest Private Growing Company and the nation’s leading and largest operator of cinema-entertainment centers, the Elevate Entertainment Group portfolio of brands includes EVO Cinemas, EVO Entertainment, Elevate Rewards, ShowBiz Cinemas, Times Square Grand Slam and Violet Crown Cinemas. The organization offers a broad slate of activities including movies, bowling, games, and attractions like climbing walls, virtual reality, ropes courses, and bumper cars. Guests can enjoy refined food and beverages from their scratch kitchens and bars while immersing themselves in a variety of entertainment options for everyday fun.
Job DescriptionGuest Services cast members provide an excellent experience to our guests by assisting with the movie going experience, aiding guests with purchasing tickets, the ordering and receiving of food and beverage, and providing direction to theaters. This position provides guest services in concessions, usher station or box office. This role is also responsible for maintaining a clean environment in all areas of the venue.
Responsibilities include but are not limited to:
Greet all guests as they enter the venue
Assist guests with all ticket purchase needs
Assist guests with food and beverage orders. Staying up to date on the full menu, in order to be able to make thoughtful menu suggestions for our guests.
Assist guests over the telephone
Control access to theatre by greeting, directing guests, and tearing tickets
Maintain cleanliness of all common areas, and ensure that signage stays up to date
Complete all opening, closing and side-work duties
Communicate effectively with management and co-workers
Stay knowledgeable of upcoming movies, advanced ticket sales, and promotions in order to guide the guest experience
Maintain CC/ALD devices
Monitor auditoriums for picture/sound quality, temperature, and lighting
Stock and maintain merchandise
Performs other related duties as necessary or assigned
Skills + Abilities included but are not limited to:
Able to take direction and work together as a team
Work calmly and execute job duties effectively under pressure
Education + Experience + Requirements:
Must be at least 18 years of age
Availability to work during holidays, nights, and weekends with increased hours during peak times
Some locations may require Food Handler and State Alcohol Certifications
Physical Requirements:
Prolonged periods of standing, walking, climbing stairs
Must be able to lift 50 pounds at times
Elevate Entertainment Group is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Seniority level
Entry level
Employment type
Full-time
Job function
Management and Manufacturing
Industries
Entertainment Providers
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