Top 448 Reviews From Legit New York & Company Buyers (2024)

Customer Service

Now I was a loyal customer when it was a brick and mortar. Even when it closed down I still purchased items with no issues until now. I purchased a skirt that roughly was $25.00 and using their sizing I ordered a medium since this is the size I wear. First it took them 2 weeks to send it and with no notification or tracking info. When I sent them an email it took them another 2 weeks to reply by then the skit had arrived and it was too small. Emailed them again and they had the nerve to ask me to send pictures to show them the item didn't fit which I did. It took them a entire week to tell me NO they will not exchange it so now I have a shirt that I cannot wear and will have to pay to have it altered. I will never order from them again and I advise anyone else not to to save you the headache

Customer ServicePriceProcess

It is now April 5th, 2024, and no credit back to my NY&Co store card. I am now getting an interest charge on an item that I returned. I reached out to the card company and the said they cannot issue a refund. While I had them on the phone. They called NY& Co and could not get ahold of them as well. They have lost a customer.

Thanks for subscribing.

You have successfully subscribed to our newsletter! Enjoy reading our tips and recommendations.

Customer Service

I have returned three (3) orders between November and December 2023. It is now April and I am still awaiting full refunds owed for the merchandise returned in complete compliance with NYC's return policy. I have emailed and called customer service as well as Comenity Bank (Merchant Card Services provider) all to NO AVAIL. I've even reached out to their Executives via LinkedIn. No Response. Six (6) months to receive a REFUND IS RIDICULOUS!!! Poor Example of Customer Service on all fronts. This was a much better retailer when they were a storefront. As an online merchant they are horrible. Do Not Patronize them unless you're ok throwing away your hard earned money.

Customer Service

I have ordered from this company for years, with no issues. However the order I placed on March 12, 2024 still hasn't made it to me yet. I called, emailed, hit up the social media sites (which they have blocked comments on), and even messaged them on Facebook Messenger-nothing. No response, not a peep. I am highly irritated because I ordered a set of work clothes as I was returning to the office. This company will never ever get my business again!!!!

Customer ServiceOnline & App

I am also a customer who purchased online. I got an email that said UPS label is created 12 days ago but the courier hasn't received the package. I called and left voice mails and also emailed to their help line but no one has reached out to me. With all these consumers complaints, why are the still in business? Now I am going to call my bank and see what can be done? They should not be allowed operate business and their website need to be shut/taken down by Consumer Protection Bureau. It is a Fraud to take money from consumers and don't deliver.

Customer Service

Listen to the other reviewers. DO NOT BUY ANYTHING FROM HERE. Unfortunately, I discovered too late. I've ordered from them in the past maybe 3 or 4 yrs ago and never had an issue. However, things have changed badly. I'm starting to wonder if they are based in a foreign country because of their shady business practices. It's been 2 weeks and my $300+ worth of clothing has not been shipped; only a shipping label was created. They do not respond to emails or calls so don't waste your time. It's a shame I had to do a chargeback with my credit card company. That is what I recommend the rest of you do if you have ordered something and have not received it within the 5-7 business days their site alleges.

Customer ServicePunctuality & Speed

If you expect to get your order in a timely manner, forget it. Customer service does not answer your inquiries, and you are made to feel your inquiries DO NOT matter to them. Good product, horrible customer service and horrible untimely shipments that make you wonder if this company has turned into a foreign SCAM company. Two prior orders I’ve placed arrived in a good time, (SINGLE ITEMS) but my last three shipments (multiple items) have been ridiculously delayed. I will no longer be ordering their products—even if each item was priced at one dollar. They can consider me a FORMER CUSTOMER who will make sure to let everyone I can reach realize NY&CO are in the past and to shop some/anywhere else but there.

Customer ServiceSales & Marketing

I've shopped at New York and Company online and in the store and had great experiences. But since they no longer have brick and mortar store the quality has gone down. I returned the unwanted items within the return window and I'm still waiting on my refund several months later. I have contacted them via email several times and called them and got no response on either. Do not order from them. They scammed me and for sure will get you. Do not purchase anything from them unless you are ready to be out of your money.

Customer ServiceSales & MarketingStaff

I ordered clothing and never received the item I ordered. I’ve called and emailed and have yet to receive a response back. The customer service team seems to not exist. They’ve lost my business forever. As far as I’m concerned, this is a scam. You took my money and did not deliver the product; and to mention again, unable to be reached.

I've been shopping at NY&Co for 10 years or more, and I don't know what happened to this company. The service went to crap ever since the pandemic and they closed all their stores. Clearly the online only shopping is not working and they need to bring back the stores, because I'm 100% sure that people are getting fed up with the service they are barely providing.