T-Mobile Expands 5G Home Internet to Puerto Rico (2024)

T-Mobile (NASDAQ: TMUS) is rolling out its 5G Home Internet service to Un-carrier customers in Puerto Rico, underscoring the company’s commitment to making fast, reliable broadband more accessible. The move reinforces the Un-carrier's goal of empowering customers with more internet choices and shaking up the broadband world with much needed competition. T-Mobile customers in Puerto Rico with an eligible address and a qualifying voice line can now sign up for 5G Home Internet for just $50 a month with AutoPay through their local retail store.

“People depend on internet access more than ever, yet many ISPs continue to burden customers with equipment fees, poor customer service and exploding bills that increase every year. That all changes with T-Mobile 5G Home Internet,” said Jorge Martel, Vice President and General Manager, T-Mobile Puerto Rico. “Today, T-Mobile is reaffirming its commitment to Puerto Rico by using the power of our leading 5G network to give customers a new affordable choice for home internet. To celebrate, we’re giving anyone who signs up a $100 T-Mobile gift card … that’s like getting two months of service for free.”

The 5G Home Internet Difference

Internet access has become increasingly important with people relying on connectivity to work from home, go to school, apply for jobs and even receive medical care. T-Mobile 5G Home Internet is fixed wireless that leverages the power of the Un-carrier’s 5G network, the largest and fastest 5G network in Puerto Rico and the same great network that connects wireless customers.

Now T-Mobile customers in Puerto Rico can experience all the things that made T-Mobile the fastest growing home internet provider in the United States, including:

  • A flat, monthly price. T-Mobile 5G Home Internet is $50 a month with AutoPay and a voice line and that’s it. There are no added taxes on qualifying accounts, monthly fees or equipment costs, so you get the freedom and flexibility of home internet without any hidden charges.
  • Simple setup. Pick up a gateway from a store, plug it in, download the app and get connected in less than 15 minutes.
  • A worry-free trial. Test drive 5G Home Internet worry-free for 15 days. When it’s time to make the switch, T-Mobile will pay up to $750 to cover any early termination fees from other internet service providers.
  • Price Lock. Lock in your monthly rate and enjoy peace of mind knowing that if T-Mobile ever raises your rate, you can get your last month of service refunded. Exclusions like taxes and fees apply.

Plus, T-Mobile wireless customers get VIP treatment with Magenta Status, including one-of-a-kind premium deals and experiences from some of the biggest brands including Hilton, Hertz, Dollar and more. This is all on top of access to amazing streaming benefits like Apple TV+ on Us, Hulu on Us, Netflix on Us and free MLB.TV, exclusive deals and freebies every week through T-Mobile Tuesdays and much more.

Empowering People to Connect

T-Mobile launched its 5G Home Internet service nationwide across the U.S. and customers have flocked to the service ever since. Internet customers are traditionally some of the unhappiest around, ranking ISPs dead last in customer satisfaction and even coming in below airlines and health insurance providers. But T-Mobile is flipping the script on internet customer satisfaction, because putting customers first is in T-Mobile’s DNA. A recent study even found that T-Mobile 5G Home Internet customers are happier than cable internet customers.

In this initial phase, 5G Home Internet is available to T-Mobile wireless customers in Puerto Rico in places that have network capacity to provide a great experience to all customers. Network capacity is increasing all the time, and 5G Home Internet service will continue expanding to more people. T-Mobile customers can visit a retail store in Puerto Rico to check eligibility.

For more information on T-Mobile 5G Home Internet in Puerto Rico, visit www.t-mobilepr.com/home-internet. And for more information on T-Mobile 5G Home Internet in the U.S., visit www.t-mobile.com/home-internet.

Not available in all areas. Regulatory fees included in monthly price for qualified accounts. $5 more/line without AutoPay. Fast and Reliable: Delivered via 5G cellular technology; speeds vary by location and other factors. 15-day trial: Cancel within 15 days of Home Internet service activation. Limited-time offer; subject to change. Qualifying new Home Internet line and timely gateway return required. Refund via one-time bill credit. Max 1/account. May not be combinable with some offers or discounts. Contract Buyout: Via virtual prepaid Mastercard when you activate a new unlimited Home Internet line. Allow 8 weeks. Price Lock: Guarantees regular mo. rate plan price of current fixed-wireless internet data for new lines with qualifying service. T-Mobile will pay your final monthly recurring service charge if we raise your rate and you tell us you are leaving within 60 days. $100 via virtual prepaid Mastercard; allow 10 weeks; requires 60 days service before validation; use online or in-store; only accepted at T-Mobile, no cash access, expires in 6 months.

About T-Mobile

T-Mobile US, Inc. (NASDAQ: TMUS) is America’s supercharged Un-carrier, delivering an advanced 4G LTE and transformative nationwide 5G network that will offer reliable connectivity for all. T-Mobile’s customers benefit from its unmatched combination of value and quality, unwavering obsession with offering them the best possible service experience and undisputable drive for disruption that creates competition and innovation in wireless and beyond. Based in Bellevue, Wash., T-Mobile provides services through its subsidiaries and operates its flagship brands, T-Mobile, Metro by T-Mobile and Sprint. For more information please visit: https://www.t-mobile.com

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T-Mobile Expands 5G Home Internet to Puerto Rico (2024)

FAQs

Is T-Mobile 5G home internet available in Puerto Rico? ›

Now T-Mobile customers in Puerto Rico can experience all the things that made T-Mobile the fastest growing home internet provider in the United States, including: A flat, monthly price. T-Mobile 5G Home Internet is $50 a month with AutoPay and a voice line and that's it.

Is Puerto Rico included in T-Mobile? ›

We have the largest 5G network in Puerto Rico, and within the next six years, 99% of Puerto Ricans will have access to our 5G network.

Does 5G work in Puerto Rico? ›

T-Mobile has the best 5G experience in Puerto Rico

Winning all seven 5G awards, T-Mobile is unbeaten in the experience its users have with 5G.

Can T-Mobile 5G home internet be moved? ›

Can I transfer my T-Mobile 5G Internet service when I move homes? Yes, give us a call at 1-877-373-0347 prior to moving to confirm that your new address is eligible for service and set up a change of address. For more information about moving your T-Mobile Internet service click here.

What is the downside of T-Mobile internet? ›

The main downside of T-Mobile internet is its unpredictable download speeds. They can range from anywhere between 72-245 Mbps, and will vary depending on your location. T-Mobile 5G Home Internet speeds cap out at less than 300 Mbps, too, which can be an insufficient speed for large households.

Can I use a VPN with T-Mobile 5G home internet? ›

For most applications this is a minimal issue that 5G speeds may render unnoticeable, but a live connection, such as the AnyConnect VPN or Voice Over IP phone services, will experience connection degradation or be completely disconnected forcing you to reconnect. This is not an issue MTS can mitigate.

Does Puerto Rico count as roaming? ›

While most major service providers no longer have roaming charges for travel within the U.S., Puerto Rico, and the U.S. Virgin Islands, roaming fees still apply when traveling abroad.

Which Mobile network is best in Puerto Rico? ›

T-Mobile users enjoy the fastest download and upload speeds in Puerto Rico. With an average 5G download speed of 104.6 Mbps, T-Mobile wins the 5G Download Speed award by a massive margin. It was 59.3 Mbps (130.9%) faster than second placed Liberty and 5.6 times faster than Claro's result of 18.7 Mbps.

Is Puerto Rico considered domestic for ATT? ›

UNLIMITED TALK: For phones only. Includes unlimited calls within the U.S., Puerto Rico, and the U.S. Virgin Islands (“Domestic Coverage Area”). Service may be terminated for excessive roaming (see Wireless Customer Agreement at att.com/wca).

Why did Verizon leave Puerto Rico? ›

MEXICO CITY, April 3 - Verizon Communications announced Monday that it was selling its interests in phone companies in Venezuela, Puerto Rico and the Dominican Republic for $3.7 billion, saying they no longer fit in with its business focus.

What state has no 5G coverage? ›

As of 2023, no states have banned 5G. However, it is not available nationwide yet. Many states with more rural areas like Montana, West Virginia, and North Dakota still have speeds of less than 100 Mbps.

Why is my T-Mobile 5G Home internet slow? ›

Your T-Mobile 5G Home Internet may be slow if the incoming internet signal isn't strong enough. You can see your gateway's signal strength using the meter on the gateway's LCD screen or within the T-Mobile Internet app. Good internet gateway placement is crucial with 5G internet services like T-Mobile's.

Can you take T-Mobile Home internet on vacation? ›

If you want to use them at a different location you will need to sign up for an away plan. T-Mobile is going to start enforcing this. The Gateway is suppose to be stationary in your home. I believe they are expanding out a new services for people who use it on RV and travel with their Gateway.

Is T-Mobile 5G Home internet geo-locked? ›

Can I take my gateway to another location and use it? No! TMHI gateways are location locked.

How can I get Wi-Fi in Puerto Rico? ›

  1. HughesNet. Available. Download speeds up to: ...
  2. AeroNet. Available. Download speeds up to: ...
  3. Claro Internet. Available. Download speeds up to: ...
  4. XAirNet. Available. Download speeds up to: ...
  5. WiFi Services Caribbean. Available. Download speeds up to: ...
  6. Natural GC. Available. ...
  7. IP Solutions. Available. ...
  8. Liberty Cablevision. Available.

Can I use my T-Mobile internet at different locations? ›

“As per checking here on our end you can move the device anywhere inside the house location and if we are planning to move it on another location or address the answer is No due to the T-Mobile 5G Gateway is specific to your eligible address, so you can't move it from one location to another.

Can you get T-Mobile Wi-Fi anywhere? ›

Both mobile hotspot and device hotspot service is available anywhere you have T-Mobile network availability. Visit our coverage map to check 5G and 4G LTE coverage in your favorite areas.

Why can't I get T-Mobile Home internet? ›

Try to refresh the list of available Wi-Fi networks on the device you want to connect to the LTE Wi-Fi Gateway . Switch off the LTE Wi-Fi Gateway and turn it on again using the Power OFF/ON switch. Restart your device or your computer. Position your device and the LTE Wi-Fi Gateway closer to each other.

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